I did not want to write about this issue earlier because I did not want to pre judge how MAS and the government will handle this issue. But as it is, the silence, the position to distance itself, the local media blackout on HKMA decision and the eventual “breaking news speed” of the local media coverage had once again spoken louder than words could.
I am disgusted with how sensational journalism is being lent to invoke cheap emotions when there was very real sorrow involved. These photos are splashed across the front page of ST just to show Mrs Ling “looking visibly less upset than last week..welcomed the Government’s move to help”.
I am also disgusted at how the government is depicted as a “hero” again. Well, get this straight. MAS only stepped out and issued a statement after Tan Kin Lian’s event to help the affected folks drew thousands. It took a citizen to do the duty of what government people should do. The alarm bells must have gone off in a few government sectors. The government only issued a guarantee of deposits after HKMA pressured their banks to buy back minibonds products.
This is to ensure Singapore’s competitive advantage in the banking and finance sector and I believe, not out of any real sympathy for the people. And have the ministers or MAS ever stopped to ponder about why the banks in Hong Kong would agree to buy back the products? Why did their government or HKMA not pander to the banks?
And please. The ST headline on 18 Oct 08 made me want to vomit. “MAS to Banks: Do the Right Thing”. It was Tan Kin Lian who first blogged and told MAS to do the right thing!
A financial dodo like me might not know how to read a financial product sheet but any qualified and probably overpaid snazzy economist or finance expert in MAS should know and should have known that the product sheets for Minibonds were dodgy. Time for the blame game soon.
The government likes to proclaim that it has no power or control over Temasek Holdings – would it be another skit about how MAS has no jurisdiction or power over banks? In the bid to whore out to banks making their global presence here, are we prepared to screw our people over offending them?
Those people who are all smug and arrogant about how they “would not be cheated” or “would not buy something they do not understand” seem to have missed the point that the product was angled to be deceptive or dodgy in the place. Yes, at this point of time, we are all so interested to know your wisdom of diversified investments and how you are not so dumb like some old uneducated folks. Haven’t heard of saying the right thing at the right time?
Yes, I run the risk of sounding stupidly sentimental for objecting to such callousness, but look – gloat privately if you have to instead of rubbing salt in others’ wounds.
Oct 19, 2008
Look beyond retirees: SM
By Kor Kian Beng , Francis Chan
WHILE financial institutions (FIs) ought to focus on the vulnerable group of retiree investors who sank money into Lehman-linked products, they should also look at less clear-cut cases, said Mr Goh Chok Tong yesterday.
The Senior Minister said these cases might involve heavily invested professionals or people who have invested only a part and not their entire savings.
‘For other, less clear-cut cases, the financial institutions may also want to think of ways to retain their customers’ trust and confidence,’ he said at a grassroots event.
‘Such gestures will go a long way to maintaining customer loyalty, and pay off in the long term.’
He noted how some 10,000 Singaporeans had invested over $500million in structured products linked to the collapsed US investment bank Lehman Brothers.
He said that at the time, investors of these products would not have thought the bank would collapse. ‘But this is no consolation. Those who have invested in these products stand to lose a large part of their investment.’
To help them, he said the Monetary Authority of Singapore (MAS) had been actively and quietly working with the FIs which sold these products to ensure that any complaints by investors are given a fair and independent hearing.
‘MAS is a very professional, rational institution,’ said Mr Goh, who is MAS chairman.
He reiterated what the authority said last Friday: that FIs ought to pay particular attention to those from the vulnerable group of investors, such as retirees with poor knowledge of investments in financial products, and who were investing significant sums in them for the first time.
If the investors had been mis-sold the product or where the product was clearly inappropriate to their circumstances, ‘MAS expects the FIs to take full responsibility and reach a fair settlement with them. This has to be assessed on a case-by-case basis’. If an investor is still not satisfied, he can take the matter to the Financial Industry Disputes Resolution Centre.
But he also said everyone must see the losses in perspective. ‘The global financial crisis came without warning, like a tsunami,’ he said. ‘Banks have collapsed. Stock prices have plunged. Millions of people in the world, not just in Singapore, have lost money. So we must be realistic in our expectation of recovering all our losses.’
At a second gathering of investors at Speakers’ Corner yesterday, Mrs Ling Ah Moi, who is in her 70s, said in Teochew that she welcomed the Government’s latest move to help ‘older people’.
But her husband, retired shop owner Ling Jun Zhi, 78, felt it was important for the Government to be more proactive in its help, as it was difficult for retirees to know who to turn to.
The couple sank $100,000 into Minibonds in July when they visited a Hong Leong Finance branch. They were featured in The Straits Times when they showed up at a meeting between DBS High Notes5 investors and the bank last week.
Visibly less upset than last week, Mrs Ling added: ‘It’s good that the Government can help.’
**
Oct 18, 2008
Ready to help in bad times
By Kor Kian Beng
BAD times may lie ahead but the Government is ready to help, said Senior Minister Goh Chok Tong on Saturday night.
He sent out this message of hope even while he gave a realistic sense of the possible fallout from the global financial crisis.
He named three reasons Singapore, as it prepares for a global downturn, can be confident of emerging from the crisis stronger than ever.
First, the Government is ready to provide help if bad times come, he said at a Marine Parade GRC celebration of Hari Raya Aidilfitri.
In fact, Prime Minister Lee Hsien Loong has asked Finance Minister Tharman Shanmugaratnam to start thinking of ways to help Singaporeans and companies in the Budget next year, he said.
‘We must do this in a way that not only eases the pain, but also positions ourselves to take advantage of the recovery later on,’ Mr Goh said.
Second, he reminded Singaporeans of past crises they had overcome – the 1997 Asian financial crisis and the 2003 Sars attack.
‘Those were the days when it seemed like the crisis would never end, but it did, and we bounced back,’ he said, and urged the nation to ’stick together’ to tackle the financial upheaval if it is prolonged.
And third, Singaporeans can take heart that economic fundamentals are strong. The nation will still draw ‘a healthy pipeline’ of investments through the Economic Development Board.
He cited a recent report by OCBC Bank that rated Singapore as the best-equipped among 50 global economies to overcome a serious economic crisis.
The Singapore economy is also more diversified compared to 10 years ago, he said, adding that the heavy national investment in education will help Singaporeans survive the downturn.
‘With education, skills, and a determination to work hard and succeed, we need never fear the future,’ he said.
‘We can survive the temporary difficulties.’
The bigger worry for the Government is whether there will be a global recession, he said. There are signs that this is impending, with the plunge in stock prices worldwide as one indication.
**
Oct 18, 2008
Do the right thing
MAS says priority will be given to lowly-educated retirees who lost money in its probe into mis-selling.
By Ignatius Low & Francis Chan
LOWLY-EDUCATED retiree investors who put their savings in structured products linked to the collapsed Lehman Brothers have been singled out by the Government for special attention.
The Monetary Authority of Singapore (MAS) wants banks and financial institutions to give this group top priority when investigating complaints of mis-selling.
It also added that banks should not take an ‘overly legalistic’ approach in dealing with such cases.
And in situations where the product was mis-sold or was clearly inappropriate given the investor’s profile and circumstances, MAS wants the financial institutions to take full responsibility.
‘We expect them to do the right thing,’ declared MAS managing director Heng Swee Keat at a press conference yesterday.
Asked what he means by this, Mr Heng later told The Straits Times in an e-mail reply that ‘the financial institution should reach a fair settlement in full or in part’.
‘This has to be assessed on a case-by-case basis,’ he added.
Calling them ‘vulnerable customers’, Mr Heng said at the press conference that this group of retirees would be typically be above 55 years of age and have minimal education.
They may also be blue-collar workers or unemployed. Some may not be proficient in English and may be unable to read the structured product’s prospectus, where the risks and mechanics of the investment are spelt out.
But he also added that not all investors fitting this profile would necessarily be inexperienced.
‘We are focusing on cases of mis-selling to vulnerable customers and on cases where the products were clearly inappropriate for them given the circumstances,’ said Mr Heng.
According to MAS, about 10,000 retail investors had pumped over $500 million into structured products linked to the US investment bank Lehman Brothers.
Lehman’s bankruptcy last month has meant that investors holding products such as Lehman Minibonds, DBS High Notes 5 and Merrill Lynch Jubilee Series 3 Linkearner Notes could lose most of their money.
On Wednesday, The Straits Times highlighted the plight of retiree investors who have stopped work and therefore have little hope of recouping their nest-eggs in their lifetime.
Yesterday, MAS reiterated that it will come down hard on anyone who has been found to have mis-sold these products to them. Many retirees say they did not fully understand the products and claim to have been wrongly assured that they would not lose their principal sums.
‘MAS confirms that we have been conducting formal inquiries into allegation of breaches of the law, inadequate internal controls by the financial institutions, or poor sales practices by their representatives,’ said Mr Heng.
‘We will make an announcement on any actions we are taking when our inquiries are completed.’
MAS also said that a ‘number of possible cases’ have already been found by independent parties overseeing the complaints process at each of the financial institutions that had sold the Lehman-linked products.
It added that it is following up on these cases, but gave no further details.
In the meantime, it is urging those affected who have a genuine claim that they were mis-sold their investments, to lodge their complaints with the financial institution they dealt with.
MAS said that it has asked the chief executive officers of these institutions to personally chair internal review panels to look into these complaints.
In each case, MAS wants the panel to decide what to do within four weeks and communicate its decision to the customer.
If investors are still not satisfied with the decision, they can take their case to the Financial Industry Disputes Resolution Centre (Fidrec).
Mr Heng emphasised that the Fidrec mediation process is free of charge and if the case goes to arbitration, the cost to the customer is just $50.
Fidrec normally deals with claims not exceeding $50,000. But in the case of structured products, the centre has agreed to hear all ‘deserving cases’.
Responding to the MAS’ statements yesterday, DBS Bank said it is ‘now reviewing all concerns raised on High Notes 5 in a prompt and comprehensive manner, and will not hesitate to take responsibility in instances where evidence of mis-selling is established’. The Straits Times understands that the bank has already given special attention to retirees.
Hong Leong Finance, which distributed Lehman Minibonds, said it ‘will focus special attention on those above 55 years old, less educated and first time investors in structured products’.
Maybank said that it has to date, contacted 50 per cent of customers with complaints to schedule interviews. It told The Straits Times that it is also dealing with ‘vulnerable customers’ first.
Investors and investor advocates applauded the MAS move, with Mr Leong Sze Hian, president of the Society of Financial Service Professionals, saying that it is ‘obvious that this group needs more help’.
But Aljunied GRC MP Cynthia Phua also added that while it is a ‘good step forward’, MAS still needs to address deficiencies at the bank level in selling these products.
**
THE Monetary Authority of Singapore (MAS) has decided against following Hong Kong’s lead in requiring banks to buy back Lehman Brothers-linked Minibonds at market price from investors.
MAS managing director, Mr Heng Swee Keat, told reporters at a media conference yesterday that one of its key priorities now was to ensure that HSBC Trustee, the trustee for the Minibond programme, carefully considers all options and acts in the interests of investors.
He said that the trustee, which is now working on finding a new swap counterparty to replace collapsed Lehman in the programme, was already acting on the requests of investors who had submitted a petition to the MAS on Sept 24.
If a new swap counterparty is found, investors will be given the opportunity to vote on this option, he said.
Such an option raises the possibility that investors might eventually get some of their money back.
In the meantime, the MAS will also appoint an independent financial adviser to assist investors in making an ‘informed decision’.
‘Many individuals who purchased structured products linked to Lehman Brothers are worried about their investments,’ said Mr Heng.
‘MAS has been actively working to ensure a fair resolution for these investors…Our first priority has always been to help affected investors.’
Last week MAS disclosed that 8,000 retail investors had spent a total of $375 million on the Minibond programme.
Yesterday, Hong Kong Association of Banks chairman He Guangbei said that banks said they will buy back Minibonds from investors in the territory at ‘market value’ as proposed by the Hong Kong government.
An independent financial adviser was also appointed to handle the buyback process, including the valuation of toxic structured products that have been the bane of many disgruntled retail investors both in Hong Kong and Singapore where nine banks and financial institutions had distributed Minibonds.
Investors in the product in both markets have protested in recent weeks demanding compensation.
Many claimed they were told that Minibonds were a low-risk product when they were in fact complex derivatives which many did not fully understand.
Last week, the MAS had also announced that HSBC Trustee had informed the central bank that that ‘a few financial institutions are currently considering taking on (the) role’ of the swap counterparty and should there be a firm offer from an appropriate party, the trustee would seek the necessary approval from investors.
Mr Heng said the MAS expects the trustee to know whether options will be available to Minibond investors by the end of next week.
**
WHAT IS EXPECTED OF BANKS
‘Where a customer has been mis-sold the product or where the product was clearly inappropriate to his circumstances, the financial institution should reach a fair settlement in full or in part. This has to be assessed on a case-by-case basis.’
MAS managing director Heng Swee Keat in an e-mail reply to The Straits Times
A GOOD MOVE, BUT WILL IT BE ENOUGH?
‘This group obviously needs more help…as far as I know, during last Saturday’s rally, this was the group of people that came shouting or crying. I do not think it’s the right approach to deal with this on a case-by-case basis… But I like what MAS is saying that they are asking the banks and FIs to do the right thing.’
Mr Leong Sze Hian, president of the Society of Financial Service Professionals
‘I think it is a good sign that the MAS is finally putting more emphasis on this particular group of investors, but I am 54 now and still working – so it is a grey area for me. Let’s hope they will examine each case by its merit.’
Mr L. Tan a DBS High Notes 5 investor. Yesterday, he lodged a case of mis-selling to DBS Bank
‘If you look at the words ?do the right thing’, I actually put in my blog to appeal to the MAS to do exactly that. Now that we all know that this issue is so serious – something we didn’t know before – we should now come in and say: ?Hey, we made a mistake, let’s all come together to solve this.’…I think this is a good step and of course we should help the vulnerable [investors] first. But the other people are also equally misled… although they too should have been more careful – so it’s a matter of the extent of compensation.’
Mr Tan Kin Lian, 60, the former chief executive officer of insurer NTUC Income
**
Oct 18, 2008
Swap counterparty for Minibonds programme?
By Francis Chan
THERE is good news for investors of Minibonds, a structured product linked to bankrupt US investment bank Lehman Brothers – A bank based in Hong Kong has expressed an interest to replace Lehman as the swap counterparty for all series of the Minibond programme.
Former chief executive officer of insurer NTUC Income, Mr Tan Kin Lian, shared the good news with about 600 investors who turned up at Speakers’ Corner again on Saturday to hear him speak.
Although he declined to reveal further details of the arrangement, he said the bank had approached him after learning about him from his blog.
He also said that he had already referred the Hong Kong bank to the Monetary Authority of Singapore (MAS) and HSBC Trustee, which is the trustee for Minibonds.
Last week, the MAS announced that HSBC Trustee had informed the central bank that ‘a few financial institutions are currently considering taking on (the) role’ of the swap counterparty and should there be a firm offer from an appropriate party, the trustee would seek the necessary approval from investors.
On Friday, managing director of MAS, Mr Heng Swee Keat also said that the MAS expects the trustee to know whether options will be available to Minibond investors by the end of next week.